Service

Since 1986 Fitness Concepts has been providing cutting-edge fitness equipment installation, relocation, service and repair to homes and businesses. We have built our reputation on quality, expert staff and complete service.

Whether you are looking for a one time repair or on-going maintenance we offer the expertise to keep you up and running. Fitness Concepts serves all lines, makes and models and is the preferred service provider for other service outsourcers such as Dick’s Sporting Goods, Sole, Vision Fitness, Lint Van Lines, Warranty Group, Nautilus and Work Bench.

Unlike other providers our factory trained and certified technicians diagnose the cause of the failure and correct it to avoid future repairs. Fitness Concepts does not use contract labor. All technicians are employees of Fitness Concepts, drive company trucks and adhere to company policies. We offer the added protection of over $5 million in liability coverage to insure you are protected.

Feel free to contact us if you have any questions or would like to speak with a specialist. We can be reached at (800) 371.8612 (919) 878.9880, email us at , or fill out the form below.

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Some of the Lines We Serve

  • Batca
  • BH
  • Bremshey
  • Body Craft
  • Body Solid
  • Bow Flex
  • Concept 2
  • Cybex
  • Endurance
  • Hammer Strength
  • Keiser
  • Landice
  • Life Core
  • Life Fitness
  • Matrix
  • Nautilus
  • Paramount
  • Precor
  • Pro Form
  • Pro Maxima
  • Schwinn
  • Spirit
  • SportsArt
  • Star Trac
  • True
  • Tuff Stuff
  • Tunturi
  • Universal

What Sets Us Apart

  • Parts purchased by clients that have a Preventive Maintenance Agreement receive up to a 25% discount off the retail price.
  • Preventive Maintenance Agreement Holders receive priority when it comes to getting service performed over those without a Preventive Maintenance Agreement.
  • Parts ordered will be installed at no additional labor charge if part(s) is /are installed on the next PMC visit or if we are in the area.
  • All technicians are employees of Fitness Concepts.  We do not use contract labor.
  • We hold over $5 million in liability coverage.
  • Most cables for strength equipment can be made on the spot eliminating any further equipment down-time.

Preventive Maintenance Agreement

You have made the investment now protect it by properly maintaining it.  The success of you and your equipment is directly related to how well your equipment operates. Your equipment requires constant service and upkeep to maintain freshness and appeal.  All equipment manufacturers have a suggested Preventive Maintenance Schedule, but we also offer customized programs designed for your equipment needs. Fitness Concepts offers Preventive Maintenance Agreements on a monthly, quarterly, semi-annual or annual basis.  You also get detailed reports of the scope of work performed as well as written quotes outlining any additional parts and work needed.  Nothing is ordered or performed without your authorization.

Fitness Concepts guarantees the lowest price on our products.  Find the exact same product elsewhere within thirty (30) days of purchase for a lower price and we will match it. Certain restrictions apply. Call for details.

Feel free to contact us if you have any questions or would like to speak with a service professional.  We can be reached at (800) 371.8612 (919) 878.9880 or email us at info@fitnessconcepts.net.  We will be happy to provide you with further details and provide you an outline of the preventive services that we perform.

One Time Repairs

If you are looking for one-time repair Fitness Concepts is happy to send out a technician to diagnose and repair any problem that you may be having with your equipment.  Feel free to give us a call to schedule a technician for a visit.  A Diagnostic Fee and a Trip Charge will apply.  We can be reached at (800)371.8612 (919) 878.9880 or email us at  .

Or

Save the trip charge and bring your equipment in for diagnosis and repair.

We are located at:
2121-110 Atlantic Avenue
Raleigh, NC 27604

Feel free to contact us if you have any questions or would like to speak with a service professional.  We can be reached at (800) 371.8612, (919) 878.9880 or email us at  .

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